Night Auditor

About the role

The Night Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day’s financial activities, manage guest services during the overnight shift, provide manager on duty coverage, and deliver exceptional guest experiences.

Responsibilities

• Perform duties of a front desk agent, including guest check‑in/check‑out, reservation handling, and responding to guest inquiries.
• Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting processes.
• Run the trial balance to post rooms and close the day, preparing and distributing next‑day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
• Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
• Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.
• Answer telephones promptly and handle reservations, check‑ins, and check‑outs with accuracy and efficiency.
• Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
• Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
• Manage messages, wake‑up calls, mail, and faxes properly, ensuring prompt and accurate service.
• Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.
• Effectively utilize the Property Management System and Electronic Key Equipment.
• Maintain a clean and orderly work area, respond promptly to Front Office Manager (FOM) or Manager on Duty (MOD) requests.
• Maintain open lines of communication with all departments, sharing pertinent information as needed.
• Be self‑motivated, use time wisely, and respond positively to new ideas and feedback.
• Demonstrate proper selling techniques during the reservation and walk‑in process, actively seeking opportunities to upsell and increase revenue.
• Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.
• Comply with company rules and regulations; violations may result in disciplinary action up to termination.

Qualifications

• High school diploma or equivalent required.
• One to two years in an accounting or front office position preferred.
• Strong verbal and written communication skills.
• Extensive knowledge of the hotel, its services, and local area attractions.
• Ability to maintain professionalism and handle sensitive information confidentially.
• Physical ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
• Must be able to lift up to 15 lb on occasion and perform tasks involving repetitive motions, bending, and climbing.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Basic life insurance & AD&D, voluntary life insurance, voluntary short‑term and long‑term disability, critical illness, hospital indemnity & accident plans.
• Pet insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO) accrued over time.

Schedule

Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.