Night Auditor

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The company provides expert guidance through all stages of the property cycle and specializes in a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.

About the role

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis; and ensuring the accuracy of guest billings and city ledger transactions. This role also performs guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Responsibilities

• Perform guest services functions such as check-in, check-out, taking reservations, and wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily, month-end, and other required reports (e.g., Daily Operating Report, Discount Programs, Tax Reports).
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions.
• Communicate unusual operational or financial events and policy deviations to management.
• Ensure overall guest satisfaction and handle guest requests.
• Respond to governmental inquiries upon receipt.
• Prioritize job functions to meet deadlines and maintain accuracy in all reported numbers.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance and comply with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity and assist in identifying and solving problems.
• Cross-train in other hotel-related areas as needed.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest service experience preferred.
• Computer knowledge and skills required.
• Ability to work flexible and long hours, including late/overnight shifts.
• Sedentary work: Exerting up to 10 pounds of force occasionally.
• Ability to effectively communicate verbally and in writing with employees and guests.
• Strong multitasking and prioritization skills to meet deadlines.
• Ability to handle problems, including anticipating, preventing, and solving issues.
• Understanding of financial information, data, and basic arithmetic functions.
• Ability to maintain confidentiality and show initiative in anticipating needs.

Schedule

Late/Overnight shift.