Night Auditor

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The company utilizes industry-leading revenue management tools and is a trusted partner for top ownership groups and major hotel brands.

About the role

Studio Allston is situated in Allston, a unique neighborhood of Boston, MA, known for its elite universities, nationally recognized music venues, and vibrant dining scene. The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger transactions. This role also includes performing guest service agent duties such as check-in, check-out, switchboard operation, and reservations. This is a part-time position, with shifts on Wednesday and Thursday nights.

Responsibilities

• Work with and understand financial information, data, and basic arithmetic functions.
• Cross-train in other accounting or hotel-related areas as needed.
• Prioritize job functions to meet deadlines.
• Perform guest services functions (e.g., check-in/check-out, reservations, wake-up calls).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports (e.g., Daily Operating Report, Tax Reports) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Ensure accuracy of all reported numbers, including statistics.
• Input and update financial information into the corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions.
• Keep management informed of unusual operational or financial events and policy deviations.
• Ensure overall guest satisfaction and handle guest requests.
• Respond to governmental inquiries upon receipt.
• Maintain a warm, friendly, and service-oriented demeanor at all times.
• Communicate effectively with employees and guests, both verbally and in writing.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Adhere to personal appearance and grooming standards, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
• Identify problem areas and assist in implementing solutions to maximize productivity.
• Handle problems proactively, including anticipating, preventing, and resolving issues.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information.
• Show initiative in anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent.
• One year of progressive experience in a hotel or related field (guest service experience preferred).
• Computer knowledge and skills required.
• Flexible availability, including late/overnight shifts (Wednesday and Thursday nights).
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible force frequently.