Night Auditor

About the role

The Night Auditor plays a critical role in ensuring smooth overnight operations at the Front Desk while maintaining the accuracy and integrity of the hotel’s financial records. Working independently during late evening and overnight hours, this hourly, full-time position combines guest service, front desk operations, and basic accounting tasks.

Responsibilities

• Greet and assist guests during check-in, check-out, and throughout their stay during overnight hours
• Perform nightly audit procedures, including balancing daily charges, payments, and postings for all departments
• Verify, reconcile, and correct discrepancies in guest folios and daily revenue reports
• Prepare and distribute daily summary reports for management, including occupancy, revenue, and audit findings
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues as needed
• Maintain property security by controlling access to the building, observing surveillance systems (if applicable), and reporting unusual activity
• Process reservations, cancellations, and modifications received overnight in accordance with hotel policies
• Operate the front desk systems, including property management and payment processing systems, with a high degree of accuracy
• Manage the night shift cash drawer, reconcile cash and credit card transactions, and follow cash-handling procedures
• Complete end-of-day procedures, including closing batches and preparing documentation for accounting
• Ensure the lobby and front desk areas are clean, organized, and presentable at all times
• Cook up with housekeeping and maintenance for early-morning room needs, issues, or emergencies
• Support other overnight operational tasks as assigned by the Front Desk Supervisor or Management

Requirements

• Previous experience in front desk, hotel operations, customer service, or a related hospitality role preferred
• Basic understanding of accounting principles and comfort working with numbers and financial reports
• Proficiency with computer systems and ability to learn property management and reservation software
• Strong attention to detail and accuracy in data entry, cash handling, and recordkeeping
• Excellent verbal and written communication skills in English
• Able to work independently with minimal supervision, especially during overnight hours
• Strong problem-solving skills and sound judgment when handling guest issues and emergencies
• Professional, courteous, and service-oriented demeanor with a focus on guest satisfaction
• Reliable and punctual with the flexibility to work overnight shifts, weekends, and holidays as needed

Qualifications

• Physical ability to stand for extended periods and perform light physical tasks (such as lifting or moving items up to approximately 25 lbs), as required by the role

Skills

• Customer service skills
• Front desk operations
• Basic accounting knowledge
• Computer proficiency
• Attention to detail
• Problem-solving abilities
• Communication skills
• Physical stamina

Benefits

Not specified

Pay

The Pay Range For This Role Is 24 - 24 USD per hour

Schedule

Not specified