Night Auditor
Full House Resorts, Inc · Rising Sun, IN · 3 mo ago
ManagementFull-time
Responsible For
- Report reconciling hotel’s report to cashier’s reports.
- Answer and assist with calls to the Guest Services, PBX, and Front Desk areas.
- Accurate reservations input into property reservations system (ACSC, SPIRIT, PMS).
- Accurate checking in and checking out/posting of hotel’s guests.
- Daily maximization and occupancy rate goals.
- Assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
- Add/update patron information in ACSC (e.g. address, phone number, etc.).
- Accurate data entry into all hotel and casino systems.
- Complete daily reports and checklists as determined by the manager.
- Notify the GSC/Hotel Supervisor of any inventory shortages with room blocks or event blocks.
- Assist in baggage and coat check customer service.
- Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
- Inform on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions
- Perform miscellaneous duties as assigned.
- Maintain knowledge and proper use of office equipment.
- Maintain complete knowledge of departmental policies, procedures and service standards.
Job Qualifications
- Experience Required: Previous computer experience preferred.
- Education Required: High school diploma or equivalent.
- Knowledge of hotel and casino systems preferred.
- Skills, Knowledge and/or Abilities Required: Good customer service skills, outstanding verbal and written communication skills, clear and accurate communication, detail orientation, strong math skills, ability to work any shift including weekends, evenings and holidays.
- Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License – Level 2.
- Specialized Requirements: None.