Night Auditor

Responsible For

• Report reconciling hotel’s report to cashier’s reports.
• Answer and assist with calls to the Guest Services, PBX, and Front Desk areas.
• Accurate reservations input into property reservations system (ACSC, SPIRIT, PMS).
• Accurate checking in and checking out/posting of hotel’s guests.
• Daily maximization and occupancy rate goals.
• Assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
• Add/update patron information in ACSC (e.g. address, phone number, etc.).
• Accurate data entry into all hotel and casino systems.
• Complete daily reports and checklists as determined by the manager.
• Notify the GSC/Hotel Supervisor of any inventory shortages with room blocks or event blocks.
• Assist in baggage and coat check customer service.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
• Inform on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions

• Perform miscellaneous duties as assigned.
• Maintain knowledge and proper use of office equipment.
• Maintain complete knowledge of departmental policies, procedures and service standards.

Job Qualifications

• Experience Required: Previous computer experience preferred.
• Education Required: High school diploma or equivalent.
• Knowledge of hotel and casino systems preferred.
• Skills, Knowledge and/or Abilities Required: Good customer service skills, outstanding verbal and written communication skills, clear and accurate communication, detail orientation, strong math skills, ability to work any shift including weekends, evenings and holidays.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License – Level 2.
• Specialized Requirements: None.