Night Auditor

About the Role

The Night Auditor is responsible for ensuring that all daily reports are generated, daily revenues are balanced, and all accounts are audited to ensure accuracy. This role provides courteous and timely service to guests needing assistance during the shift, closes out various accounts, and transfers when necessary. The Night Auditor supplies management with accurate and reliable information to support effective operational decisions.

Responsibilities

• Maintains compliance with company policies, practices, procedures, and safety standards.
• Knows all features and amenities of the hotel, as well as those at Fair Oaks Farms.
• Completes nightly audit functions per standards.
• Receives shift instructions and drawer from Manager and reviews Front Desk Log.
• Counts and verifies bills and coins in drawer.
• Generates required shift reports per standards.
• Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
• Checks in guests, establishes credit, and assigns rooms according to standard operating procedures.
• Verifies guest history information, issues guest room keys, and answers guest inquiries.
• Answers switchboard promptly, relays calls, and records messages.
• Receives and sorts incoming mail and prepares outgoing mail.
• Pre-blocks and pre-registers groups or tours as assigned.
• Completes various tasks: receives and sends documents, places wake-up calls, posts incidental charges to guest folios, and handles mail per policies.
• Checks out guests, finalizes folio and payment, and obtains guest room keys.
• Resolves customer complaints, recording specific complaint information.
• Maintains and cleans immediate work area.
• Balances drawer at the end of shift and prepares cash drop; records on Cash Drop Log.
• Records significant information to Front Desk Log.
• Sets up breakfast bar according to guidelines.
• Reports in proper uniform, which is cleaned and pressed, and includes a name tag.
• Stays familiar with local competition and rates.
• Attends and participates in department meetings.
• Handles all incoming reservations and records them properly.
• Familiarizes self with local areas surrounding the hotel, including restaurants and gas stations.
• Handles inquiries, both phone and in person, and provides property tours when possible.
• Performs daily area hotel availability checks.
• Performs other duties as needed or assigned.

Requirements

• High School Diploma or GED certificate is preferred, and/or equivalent work experience.
• Previous busy counter experience or similar public-facing position with emphasis on customer service required.
• Previous hotel experience is preferred.
• Basic computer skills required.
• Must be able to work with and understand financial information and data, and perform basic arithmetic functions.
• Must be able to work flexible hours and days as needed per the business needs of the hotel; ability to stand for extended periods of time.
• Must be able to work well in stressful, high-pressured situations, including handling guest complaints and disputes while maintaining composure and objectivity.
• Must be able to effectively communicate in both oral and written form.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.

Employment Type: Full-Time; Non-Exempt