Night Auditor

About the Hotel

The Hotel at Arundel Preserve is the premier independent hotel in the BWI/Hanover market, close to Columbia, Baltimore, Annapolis, and Washington DC. As an upscale property, we feature two unique full-service restaurants, an extensive fitness center, an indoor pool, and 12,000 sq. ft. of meeting space, making us perfect for business travelers, leisure guests, and groups. We host high-end weddings and corporate events, focusing on delivering highly personalized service to all guests.

About the Role

The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling guest requests and transactions. The Night Auditor ensures all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations while delivering exceptional guest service.

Responsibilities

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages for guests and hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Address inquiries, requests, and complaints from guests; coordinate with other departments to fulfill special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Provide information and assistance to guests regarding the hotel and local surroundings.
• Create and/or print required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
• Maintain cleanliness and organization of the Front Office area.
• Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees; be knowledgeable about hotel emergency procedures.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including those contained in the employee handbook.

Qualifications

• Previous hotel experience preferred.
• Previous hotel front desk experience preferred.

Pay

$18.00 - $19.00 per hour.

Benefits

Donohoe Hospitality Services offers a comprehensive Benefits Package, including:

• Health, dental, and vision insurance.
• Leaves of absence.
• Retirement plans.
• Paid time off.
• Hotel room discounts.
• Daily pay access, allowing you to receive earnings on the same day you work.

*Minimum 32 hours/week to qualify for benefits.