Night Auditor

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Warmly greets guests.
• Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established and proper payment is received.
• Thoroughly completes all guest transactions ensuring all bills are up-to-date and balanced.
• Performs overnight audit. Balances lodge accounts, credit card batches and interfaces on a nightly basis.
• Maintains an up-to-date working knowledge of all lodge and resort amenities as well as any special events.
• Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests.
• Maintains house bank and handles all checks and cash according to Resort policies and procedures.
• Follows set procedures on posting charges, credit cards, cashing checks, safe deposits, and refunds.
• Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc.
• Adds addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest needs.