Night Auditor

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information:
  • a) all hotel features/services, hours of operation.
  • b) all room types, numbers, layout, decor, appointments and location.
  • c) all room rates, special packages and promotions.
  • d) daily house count and expected arrivals/departures.
  • e) room availability status for any given day.
  • f) scheduled daily group activities.
• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verify and make corrections to the Room Rate Report.
• Post and audit Banquet charges.
• Adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verify that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
• Print Food & Beverage end of day reports.
• Audit Food & Beverage cashiers work and correct discrepancies.
• Audit Rooms Cashiers work and correct discrepancies.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verify package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow-up action with on-coming Supervisor.

Requirements

• High School Graduate or General Education Degree (GED)
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11pm -7am.
• Basic computer skills required.

Qualifications

• Must be able to work the overnight shift 11pm -7am.

Skills

• Excellent communication and problem-solving skills.
• Knowledge of hotel operations and services.
• Ability to work independently and under pressure.
• Basic computer skills including Microsoft Office.

Benefits

• FT Benefits
• Medical/Vision/Dental
• 401k Savings Plan
• Competitive PTO
• Educational Assistance
• Travel Discounts

Pay

Competitive salary based on experience.

Schedule

Overnight shift: 11pm - 7am

About the Role

The Front Desk Night Clerk serves as the hotel's ambassador, handling check-ins/check-outs, answering calls, and performing various administrative tasks. They must have a comprehensive understanding of hotel features, room types, and services, as well as the ability to manage financial records accurately.