Night Auditor

About Us

Join an award-winning team in a vibrant coastal location at Residence Inn by Marriott Gulfport-Biloxi, just 4 miles from the stunning Gulfport beaches and next to Gulfport-Biloxi International Airport. Our service-minded associates create exceptional guest experiences daily. In 2023, we earned the prestigious Marriott Gold Circle Award for excellence in hospitality.

Why This Role?

This role offers a rewarding opportunity to be part of a dynamic hospitality team, delivering exceptional service to a diverse range of travelers, from business professionals to vacationing families. You’ll build strong communication and problem-solving skills while working in a convenient airport-adjacent location.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Same-day pay and flexible spending accounts
• Vacation, personal days, and holiday pay
• Exclusive hotel, food, and beverage discounts for personal travel
• Online training courses for professional growth
• Employee Assistance Program
• Jury duty leave, bereavement leave, and additional support programs

Responsibilities

• Assist guests with check-in and check-out, ensuring a smooth and welcoming experience
• Manage room reservations, cancellations, and modifications while maintaining accurate records
• Respond promptly and professionally to guest inquiries, complaints, and special requests
• Process payment transactions, including room charges, deposits, and refunds, with accuracy
• Coordinate with housekeeping, maintenance, and other departments to address guest needs
• Provide information about hotel services, local attractions, and transportation options
• Resolve guest concerns or complaints effectively, escalating issues when necessary
• Maintain organized records of guest stays, payments, and interactions in the property management system (PMS)
• Upsell rooms and promote hotel amenities to enhance the guest experience
• Follow safety and security protocols, including verifying guest identification and monitoring for suspicious activity

Requirements

• Previous experience in customer-facing roles (hospitality, retail, or food service preferred)
• Familiarity with computers and reservation/property management systems (PMS)
• Strong verbal and written communication skills
• Experience handling guest complaints or resolving conflicts calmly and effectively
• Ability to manage multiple tasks simultaneously (e.g., answering phones, handling reservations, assisting guests)
• Hospitality or front desk experience is a plus
• High school diploma or equivalent
• Flexibility to work irregular hours, including evenings, weekends, and holidays

About Commonwealth Hotels

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

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