Night Auditor

Responsibilities

• Monitor and manage front desk operations overnight, including check-ins, check-outs, and guest requests
• Balance and audit all daily transactions, including room charges, payments, and adjustments
• Run end-of-day reports and complete system rollover
• Ensure all reservations are in correct status with valid payment and required authorizations
• Handle guest complaints and resolve issues professionally without unnecessary refunds
• Maintain safety and security awareness, reporting incidents and contacting security when needed
• Complete shift logs and document all activity in Teams or property log systems
• Prepare reports for management, including occupancy, revenue, and audit discrepancies
• Ensure lobby, front desk, and back office areas remain clean and organized
• Support housekeeping and early morning operations as needed

Qualifications

• Previous hotel front desk or customer service experience preferred
• Basic knowledge of hotel systems
• Strong attention to detail and ability to balance financial records accurately
• Ability to work independently with minimal supervision
• Good communication skills and professional demeanor with guests and team members
• Ability to handle overnight shifts, weekends, and holidays
• Problem-solving mindset with a focus on accountability and follow-through