NIGHT AUDITOR

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a supervisory or leadership role.

Skills

• Fluent English language skills, both verbal and in writing.
• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.
• Good keyboard skills and proven working knowledge of Microsoft Office.

Responsibilities

• Runs nightly reports to reset the system for next day operations.
• Checks in and checks out guests while providing the highest level of customer service possible.
• Maintains a courteous and professional manner at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Maintains proper communication with Supervisor and Housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Assumes ownership of positively influencing the guest experience.
• Contacts appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews shift logs and memos and documents pertinent information.
• Recruits assistance of hotel manager in unique situations.
• Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).
• Speaks with others in professional language and can prepare and review written documents completely.
• Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
• Assists additional hotel departments as needed.