Night Auditor

Responsibilities

• Register guests and make reservations.
• Prepare daily reports and balance transactions.
• Conduct security walks.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Initiate and complete the End of Day process.
• Stay current on all Hilton and Aimbridge required Trainings and courses.
• Complete the Night Audit checklist for computer procedures daily.
• Handle and follow through on all overnight guest requests.
• Have knowledge of and assist in emergency procedures as required.
• Assign delivery of newspapers and Express Check-Outs.
• Prep Breakfast area for guest opening, including reviewing schedules and brewing coffee.
• Handle items for Lost and Found.
• Handle any other duties as requested by the Guest Services Manager or any other member of management.

Requirements

• A High School diploma or equivalent required.
• College course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Previous supervisory responsibility preferred.
• Must be fluent in English, both written and verbal.
• Must have an operational knowledge of Microsoft Office suite.
• Must be able to stand for long periods of time.
• Must be able to work with little or no supervision.
• Must demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Knowledge of Accounting Principles is helpful.