Night Auditor

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we are not about numbers—we are about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others, and trendsetters who excel at challenges and change.

About the role

The Night Auditor works at the front desk of a hotel during the night, ensuring that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Responsibilities include completing front desk duties, performing marketing tasks to generate additional revenue, providing exceptional service to guests, and following security measures to protect hotel assets.

Responsibilities

• Balance the accounts from day shift
• Welcome guests upon arrival and assign rooms
• Manage front desk activity, including guest check-ins and check-outs
• Inform customers about payment methods and verify IDs and payment details
• Register guests, collecting necessary information (e.g., contact details and stay dates)
• Ensure customer satisfaction by scheduling wake-up calls and addressing guest requests
• Respond to guest complaints in a timely and professional manner
• Create invoices, bills, and checks for vendors, employees, and contractors
• Manage and update all official documentation pertaining to the role
• Ensure all end-of-day activities are successfully executed
• Answer calls and queries related to potential bookings
• Provide information about the hotel, available rooms, rates, and amenities
• Communicate with housekeeping to ensure rooms are ready for check-in and departures are cleared by check-out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees (e.g., wedding guests)
• Maintain knowledge of company standards and policies
• Complete the computerized audit function for the hotel at the end of the business day, including recording daily financial transactions (e.g., telephone charges, food and beverage revenue, and posting credit card charges)

Requirements

• Previous experience as a hotel Front Desk Agent preferred
• Excellent communication and organizational skills
• Ability to read, write, and speak English and communicate with guests and team members of other departments
• Familiarity with computer operations and office equipment (e.g., copier, printer, facsimile machine, telephone)
• Ability to apply commonsense understanding to carry out instructions
• Ability to comply in standardized situations with occasional or no variables
• Excellent customer service skills
• Disciplined, able to manage time well, and work independently without supervision

Qualifications

• High school education or equivalent required; some college preferred
• Six months of related experience or training preferred
• Ability to work in a team environment but often work independently on shift

Physical Demands

• Stand for long periods of time; use arms, hands, and legs repetitively
• Handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl
• Frequently walk, climb, or balance; talk and hear
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Capable of effectively using close vision, distance vision, and color vision
• Able to operate in mentally and physically stressful situations
• Must be able to work overnight hours beginning between 10:00–11:00 PM and maintain alertness and attentiveness for a minimum of eight hours

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Life insurance and other supplemental options
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program