Night Auditor

About the role

The Hotel Night Auditor attends to guests’ needs, including registration, checkout, and cashiering.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
• Explain and provide any promotional items to each guest checking in
• Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
• Cover other areas of the hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Prepare and balance the nightly audit
• Email all necessary reports to designated people
• Other duties as assigned

Requirements

• High School diploma/GED required
• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized

Qualifications

• Previous experience in hospitality preferred