Night Auditor

Hilton Garden Inn Clackamas is seeking a dependable, detail-oriented, and customer-focused Night Auditor to join our overnight team. This position combines front desk guest service responsibilities with the nightly accounting and audit functions required to ensure accurate financial reporting and a smooth transition between business days. Previous experience using Hilton's Property Engagement Platform (PEP) is strongly preferred.

Responsibilities

• Welcome guests with friendly, professional, and personalized service.
• Perform guest check-ins and check-outs using Hilton's Property Engagement Platform (PEP).
• Complete the nightly audit process and successfully roll the hotel to the next business day.
• Verify room revenue, rate postings, taxes, payment transactions, and daily financial reports.
• Balance all guest folios, cashier transactions, and front office accounts.
• Review guaranteed arrivals and verify payment methods in accordance with Hilton policies.
• Process late arrivals, walk-in reservations, room moves, and guest requests.
• Handle guest concerns professionally and perform service recovery when appropriate.
• Maintain accurate documentation of all overnight activity through pass-on logs and shift reports.
• Complete required night audit reports and distribute them according to hotel procedures.
• Coordinate with Housekeeping regarding room status and overnight updates.
• Document maintenance issues and communicate them to the appropriate department.
• Monitor hotel security by following key control procedures, verifying guest identity, and performing routine property walks as required.
• Respond to emergencies and follow hotel safety and emergency procedures.
• Answer incoming telephone calls and respond to guest inquiries.
• Assist with Hilton Honors inquiries, Digital Check-In support, and guest account questions.
• Maintain cleanliness and organization of the front desk, lobby, and work areas.
• Perform additional front office or operational duties as assigned by management.

Requirements

• High School Diploma or GED.
• Minimum of 1-2 years of hotel front desk or night audit experience preferred.
• Previous experience using Hilton's Property Engagement Platform (PEP) strongly preferred.
• Basic computer proficiency, including Microsoft Office.
• Ability to work overnight shifts, weekends, and holidays.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Previous Hilton brand experience.
• Previous Night Audit experience.
• Experience with hotel accounting, balancing reports, and daily revenue reconciliation.
• Knowledge of Hilton Honors program.
• Strong customer service and guest recovery skills.
• Excellent organizational and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Strong attention to detail and accuracy.
• Comfortable working overnight shifts.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift up to 30 pounds.
• Ability to bend, reach, push, pull, and carry supplies as needed.
• Ability to operate computers, printers, telephones, and other office equipment throughout the shift.

Benefits

• Competitive Hourly Pay
• Hilton Team Member Travel Program (Go Hilton)
• Paid Sick Leave
• Medical, Dental, and Vision Insurance for Full-Time Team Members
• Opportunities for Career Growth within Hilton

Join a team committed to delivering outstanding hospitality while supporting one of the world's most recognized hotel brands. As a Night Auditor, you will play a critical role in both guest satisfaction and the hotel's daily financial accuracy. We value professionalism, teamwork, accountability, and a passion for hospitality.