Night Auditor - 3rd Shift Front Desk Agent

Responsibilities

• Complete the daily night audit of the hotel as needed for audit shifts
• Perform all check-in and check-out tasks
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are ready to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Previous work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with Hilton's OnQ is preferred
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• A degree in hotel management is a plus

About Hilton Charlotte University Place

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails.

Compensation

$19 - $19/hour