Night Audit Supervisor

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with RCMI Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
• Comply at all times with RCMI standards and regulations to encourage safe and efficient hotel operations.
• Be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Oversee and participate in guest registration and check out procedures.
• Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges and guest and house accounts.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Analyze and generate reports and communicate information to team members and appropriate departments.
• Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
• Maintain procedures for security of guest security.
• Knowledge of all emergency procedures.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
• Fulfill Manager on Duty shifts.
• Maximize room revenue and occupancy by reviewing status daily. Analyze variances, monitor credit report and maintain close observation of daily house count.

Qualifications

• A High School Diploma or GED certification and equivalent work experience required.
• Previous Supervisory experience in a hotel environment preferred.
• Proven financial knowledge and solid computer skills required.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.

Physical Demands

• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift.
• As MOD, ability to move quickly to various departments on property.

Team Culture

Dedicated, satisfied, and engaged team members are the key to our continued success. At the Hyatt Place I Hyatt House Los Angeles International Airport, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our employees are eligible for our extensive menu of benefit programs.

Benefits

• Healthcare insurance for you and your qualifying family provided at no-cost.
• Dental insurance
• Vision insurance
• 401(K) plans with employer match
• Paid holidays, vacation, and personal time off
• Discounted hotel rooms for team members and family

Schedule

Take that next step in the best part of your career journey by connecting with our hiring team. Today, Hyatt remains a beacon of innovation, quality, and success. This continued leadership is the result of our employees staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Yes – To Opportunities and Positive Experiences. Ambitious- We believe in having a strong desire and determination to achieve success. Thriving- We encourage you to grow and succeed and help you accomplish your goals. Thoughtful- Hyatt cares and is attentive to both our guest and employees to their needs and feelings. If you LOVE what you do, a Night Manager position with the Hyatt Place I Hyatt House Hotel LAX is a great opportunity for you.

Pay

The pay for this position is competitive and commensurate with experience.

Employer Information

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.