Night Audit Supervisor

About the role

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Potential career path: Front Office Supervisor / Accounts Payable or Receivable Clerk – Front Office Manager.

Responsibilities

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Supervise and train any night auditor working the same shift.
• Audit and reconcile cashiers.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Requirements

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD certification is a plus, required within 90 days of employment.
• 1 to 3 years of related experience.

Work Environment

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching.

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It