Night Audit Supervisor

The Perks

• Hourly pay rate: $27
• Get Paid Daily
• Paid Time Off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks
• Task Force Work Opportunities
• Values Based Culture
• Culture Add
• Referral Bonus
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities
• Online Learning Platform

What you’ll do:

• The Brass Tacks Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Maintains a safe and secure environment for guests and team members.
• Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and work to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns to plan and implement corrective actions.
• Provides regular and on-going communication with all departments to keep staff informed of updates, changes and/or problematic situations.
• Parks and retrieves guest cars in a safe manner and in accordance with Lodge standards.
• Escorts incoming and outgoing Lodge guests to and from rooms, assists with luggage and offers information pertaining to available services and facilities of the Lodge, points of interest and entertainment attractions.
• Aids in the delivery of suitcases, packages and documents as requested.
• Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
• Assists in de-icing of pavement, sidewalks, and other areas as applicable.
• Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas.

Nitty Gritty

• Strong driving record
• Must be 21+
• Ability to drive a manual transmission, parallel park, other technical driving skills
• Strong verbal communication skills required
• Valid driver license; annual MVR report review
• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred
• Previous experience in cash handling and computerized Point of Sale system strongly preferred
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish)
• Strong problem solving and conflict resolution skills
• Ability to understand and apply labor and industry-specific laws and regulations
• Ability to park and retrieve guest vehicles
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked
• Must possess basic negotiation skills and strong customer relations skills
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word