Night Audit Supervisor

About the role

The Night Audit Supervisor at Mt. Olympus Resort in Wisconsin Dells is responsible for overseeing the Front Desk and Reservation operations, ensuring smooth check-ins and check-outs, managing room reservations, and maintaining a safe and welcoming environment for guests.

Responsibilities

• Reports to the Front Desk Manager
• Ensures friendly, courteous, and accurate check-in and check-out of room guests
• Answers the phone professionally, courteously, and responds to questions with accurate and current information
• Directs all incoming calls swiftly and correctly
• Competent knowledge of the property, local attractions, and current activities
• Promotes friendly, courteous, superior customer service
• Takes room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Handles a high volume of cash, credit, and sales transactions
• Keeps the front desk area and own station neat, tidy, and clean
• Maintains guest safety and service issues to provide the safest and most customer-oriented environment
• Assists and monitors room availability, maintenance, and housekeeping issues and communicates these to housekeeping in a timely and efficient manner
• Acts as a main resource for Front Desk and/or Reservation agents needing assistance

Requirements

• Previous Supervisor experience preferred
• Must be able to maintain and present a professional appearance
• A professional attitude is required at all times
• Must be honest and dedicated
• Must be able to maintain confidentiality and be trustworthy
• Exceptional oral and written communication skills
• Must possess excellent time management skills and strong communication skills
• Must be a team player and able to provide superior customer service
• Must be able to work weekends and holidays