Night Audit Relief / Front Office Supervisor

Responsibilities

• Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals.
• Reconcile and complete all daily front desk agents’ work.
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues.
• Initiate investigations.
• Write and supervise the creation of incident reports.
• Monitor investigations to their timely conclusion.
• Ensure appropriate follow up with guests and visitors, documenting all contacts.
• Check guests in and/or out.
• Operate/handle telephone lines.
• Escort incoming guests to their rooms when feasible.

Qualifications

Supervisory Skills And Abilities:

• Ability to make decisions based on set policies and procedures.
• Oral and written communications skills.
• Good telephone etiquette.

Benefits

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

About the Role

Here are some reasons our associates like working for us:

• We offer competitive wages.
• We have a comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
• We have a strong culture based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
• We strive to provide a great work environment for our associates and we hire the BEST associates in the market.
• We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

Pay

Competitive wages.

Schedule

“Graveyard” shift. Additional duties as necessary and assigned.