Night Audit

About the role

At The Joseph in Nashville, we believe true luxury is both seen and unseen—defined as much by the precision behind the curtain as the experience in front of it. Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead.

Responsibilities

• Provide excellent customer service to guests and keep the front desk orderly
• Reconcile all accounts and process invoices
• Balance the accounts from day shift
• Manage front desk activity and handle guest check-ins and check-outs
• Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
• Balance and audit accounts for accuracy
• Identify and resolve discrepancies
• Handle requests and complaints and direct them to other team members or departments accordingly
• Answer all internal and external calls and inquiries

Qualifications

• Prior experience highly preferred
• Attention to detail
• Ability to handle multiple requests simultaneously

Benefits

• Accommodating PTO/PTO exchange
• Medical/dental/vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care & 401k
• Student loan repayment program
• Wide range of additional ancillary benefits