NIDEC SERVICE COORDINATOR (HASTINGS, NE)

Position Summary

Perform a wide variety of duties from handling incoming and outgoing customer work through estimating and scheduling customer jobs to handling customer sales through processing quotations and sales orders to incoming and outgoing vendor shipment and warehouse maintenance.

Key Responsibilities

• Respond to incoming sales activities while promoting a professional company image through prompt, thorough, and courteous customer service.
• Process customer orders, advising on product applications, availability, correct parts, catalog numbers, shipping charges and price.
• Secure customer purchase order authorization.
• Contact vendors to determine product availability, application, price, shipping dates and delivery charges.
• Assist walk-in customers, pull orders, and load customer products.
• Follow all company procedures as instructed.
• Confer with office, shop, sales, and management staff on issues relating to customer service.
• Handle purchasing direct ship orders and non-stock products.
• Track all customer sales quotations to ensure timely follow-up.
• Use computer reports to track daily customer orders to ensure meeting customer requirements.
• Prepare formal quotes for various new equipment and projects.
• Contact customers with quote pricing on new product.
• Contact vendors to establish price and availability of replacement parts and/or repair items for customer jobs.
• Customer contact for job estimating and route scheduling.
• Assist in maintaining correct branch physical inventory.
• Assist in preparing job estimates.
• Handle incoming phone calls from customers.
• Call customer with repair quotes. Note repair versus replacement cost and communicate service options to appropriate customer representatives.
• Keep work area neat and clean as directed by supervisor.
• Perform any other duties as assigned by the Manager.
• Attend company and/or vendor / manufacturer-sponsored training seminars to improve product knowledge and/or job skills.

Required Qualifications

• Minimum level of education: high school diploma.
• Preferred: Technical school training.
• Computer literacy.
• Warehousing experience.
• Must have a valid driver’s license and good driving record.
• Must provide a valid phone number.

Preferred Skills

• Ability to work well with others under pressure and in a team situation.
• Excellent customer skills.
• Coordinating and assisting in project work as directed by Branch Manager.

Location & Schedule

Location: In-Shop or Remote. This is a full-time position.

Pay

$20–25 per hour, depending on experience.

Hiring Requirements

• Drug Screening/Testing
• Background Check
• Motor Vehicle Record Check

Our Culture Is Built Around Three Core Values

These values guide how we work and serve:

• Be Someone’s Hero – Step in to help when it matters most. Show up for customers, coworkers, and your community with kindness, courage, and action.
• Give a Sh!T – Care deeply about the work, the people, and the outcome. Take ownership, stay accountable, and act with integrity even when it’s hard.
• Improve Today – Make things better than they were yesterday. Embrace curiosity, seek progress, and challenge yourself to grow.

Why Join Us?

At Northwest Electric, you’re not just another technician — you’re part of a team that values integrity, innovation, and impact. Here, your skills matter. Your growth matters. And the impact you make each day matters. If you're ready to be part of something greater and make a tangible difference every day, we want to hear from you.