NHE Program Manager, DCC Communities

About the role

AWS is seeking a program manager with experience in project management and training management to join our operations team. The role involves managing complex technology initiatives, delivering critical solutions, and driving improvements in the onboarding and training process for new builders in AWS Data Centers.

Responsibilities

• Deeply involved in technical design of the onboarding and learning systems.
• Manage complex technology initiatives, deliver critical solutions, and drive significant improvements and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to stay aligned with process changes and operational updates, and coordinate the execution of onboarding training activities.
• Define, organize, and manage the scheduling, logistics, and administration of cluster and globally planned virtual and in-person instructor-led training and onboarding activities.
• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end onboarding and training process.
• Administer and support Amazon's proprietary web-based training platform related to safety, security, and job-critical functions, including assigning, designing, enforcing, and troubleshooting emergent issues.
• Manage frequent, cluster-localized communications touch points with new builders, including emails, FAQs, messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival, including acquiring access levels and ensuring delay-free badge creation.
• Deliver a comprehensive overview of the organization's technological infrastructure, facilitating a seamless transition for new hires into their daily operations.

Requirements

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full-time experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 2+ years of project/program management experience
• Bachelor's degree or equivalent in a technology field
• Experience developing and delivering presentations to large and diverse audiences

Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement documents
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams
• Proven track record of effective decision-making, taking ownership, and delivering results in a cross-functional role without formal authority
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
• Master’s degree or equivalent technology industry work experience
• The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
• Excellent written and verbal communication skills and a demonstrated ability to communicate and influence people, teams, and organizations across a variety of media
• A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals
• The ability to understand design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering process

Skills

• Lean principles and DMAIC methodology
• MS Access and SQL
• Requirement gathering and writing clear and detailed requirement documents
• Microsoft Projects software
• MHS installation, operation and maintenance
• Working in an analytical environment with cross-functional teams
• Decision-making, taking ownership, and delivering results in a cross-functional role without formal authority
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
• Understanding design approaches within the technical onboarding system domain

Benefits

Not specified

Pay

Not specified

Schedule

Not specified