Program and Community Manager

About the role

The Program & Community Manager serves as the lead operational staff member during CapeTide programs and events. This role combines relationship-building with hands-on program coordination to ensure entrepreneurs, volunteers, and instructors have an outstanding experience.

Responsibilities

• Support applications, interviews, onboarding, attendance, and ongoing participation for entrepreneurs
• Foster a welcoming, collaborative cohort environment
• Navigate sensitive situations with professionalism and empathy
• Facilitate entrepreneur classes, workshops, and public events
• Cook up-to-date schedules, coordinate logistics, and manage attendance
• Facilitate Zoom classes, breakout rooms, screen sharing, and participant troubleshooting
• Troubleshoot operational issues and adapt to changing circumstances
• Coordinate Final Presentations, Mid-Pitch events, Showcase & Celebration, and community outreach events
• Welcome participants, introduce speakers, make announcements, and confidently speak in front of groups, including using a microphone during public events
• Recruit, coordinate, and support volunteer instructors and facilitators
• Facilitate class sessions using prepared materials if a volunteer instructor is unexpectedly unavailable
• Support HubSpot CRM, Google Workspace, and other organizational systems
• Maintain receipts, attendance records, and operational documentation

Qualifications

• Excellent interpersonal and communication skills
• Ability to connect with people from diverse backgrounds and experiences
• Strong organizational skills and attention to detail
• Ability to work independently and manage changing priorities
• Comfortable facilitating groups, delivering presentations, and speaking publicly, including using a microphone at community events
• Comfortable troubleshooting issues calmly in real time
• Experience with Google Workspace
• Experience managing volunteers
• Familiarity with HubSpot or other CRM systems
• Experience facilitating Zoom meetings