Newport Beach Automotive Group Service Manager

Qualifications

• Minimum 5 years of Automotive Service Management required
• Highline experience preferred
• Strong knowledge of automotive systems, repair processes, maintenance procedures, and warranty administration
• Proven ability to lead teams, manage workflow, and deliver excellent customer service
• Experience using service management, repair order, or dealership management software, specifically Reynolds and Reynolds
• Effective communication, problem-solving, organizational, and conflict-resolution skills
• Ability to analyze reports, monitor KPIs, and make operational improvements
• Valid driver’s license and insurable driving record may be required

Key Responsibilities

• Manage the daily operations of the service department, including workflow, staffing, and customer service
• Supervise, coach, and support service advisors, technicians, and porters based on Dealership standards
• Aid with quality assurance on all departing vehicles
• Prepare, Schedule, review and attend Technician/Advisor monthly meetings with Director
• Aid Director with Marketing campaigns and Service Follow up
• Review declined work with Advisors
• Review of MPI’s with Technicians
• Support shop productivity and efficiency
• Provide coverage when Advisors or Service Director is absent
• Aid with daily dispatch workloads, and in Shop Foreman’s absences
• Review repairs for accuracy, safety, and compliance with manufacturer and company standards
• Address escalated customer concerns and resolve service-related issues professionally and promptly
• Aid with hiring, onboarding, training, and performance management reporting of service department staff
• Develop processes and strategies to improve customer retention, department efficiency, and profitability
• Gather data, prepare, and attend weekly WIP meetings for All Brands with Director
• Compile Vin by Vin report weekly for Lamborghini, Compile VOR report Weekly for McLaren
• Inspect and manage return visits, compiling data for Technician reviews, (prepare performance data, if applicable)
• Conduct monthly dice rolls, and audit ASR’s to evaluate for manipulation
• Review all dispatched work daily to ensure all warranty jobs have a TR or job order created within twenty-four hours, and are answered within twenty-four hours
• Review ESC and VSP claims and assist with rejections and payment
• Audit time punches and flags with Warranty Clerks
• Audit Advisor stories on NFF/Rattle, and unusual customer complaints with Foreman

Preferred Skills

• Leadership and team development
• Customer relationship management
• Scheduling and workflow optimization
• Quality control and process improvement
• Knowledge of OEM standards and warranty practices
• Inventory and parts coordination
• Data analysis and performance reporting

Compensation and Benefits

• Base salary of $90,000 plus commission, based on performance
• Health, Dental and Vision Insurance
• Life Insurance
• Paid Holidays
• Flexible Spending Accounts
• PTO and Sick Leave
• 401-K with company match

Schedule

• Full Time
• Dealership Operating Hours: Monday through Friday, 8:00 AM to 5:00 PM and Saturday 10:00 AM to 5:00 PM

Work Location

• In Person