Newport Aquarium House & Grounds (Janitorial) Team Lead - Part Time

Major Duties and Responsibilities

• Work with the Operations Supervisor in implementing and formulating policies and objectives to ensure the safest and most efficient way of cleaning the facility
• Follow and enforce all Newport Aquarium policies and procedures, and make recommendations to enhance the operation so as to ensure consistency and safety
• Lead, coach and guide a staff of up to 15 team members to ensure they maintain high morale and understand their role and its importance to the overall guest experience
• Observe, evaluate and review team member performance for compliance with department standards including tracking performance
• Help management develop, encourage, and monitor a highly motivated and productive team
• Maintain appropriate guest and employee relations at all times, ensuring guest and employee satisfaction and safety
• Maintain knowledge of and ensure that assigned personnel maintain knowledge of aquarium activities and operations so as to effectively answer questions from guests
• Handle comments, complaints and suggestions regarding policy and procedure from guests and hosts; escalate issues to management when necessary
• Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure guest excellence and satisfaction
• Maintain inventory of adequate supplies and assist in the ordering of all necessary products
• Provide on-boarding and ongoing training to team members in order to maintain knowledge of aquarium activities and operations
• Maintain a positive and professional attitude as well as a well-kept appearance at all times
• Must be self-motivated to work independently while continuing to be disciplined, reliable, and accountable
• Perform all duties of House and Grounds employees including but not limited to mopping, sweeping, vacuuming, wiping walls, etc.
• Perform other related duties as assigned by the Operations management team

Qualifications

• 18 years old or older
• Prior supervisory experience preferred
• Prior experience related to industrial cleaning preferred
• Proficiency in Microsoft Outlook, Word, and Excel is a plus
• Must have the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Time management and excellent organizational skills needed; able to balance and prioritize multiple duties and responsibilities
• Must handle confidential information responsibly
• First Aid, CPR, AED, BBP, and Emergency Response trained or willingness to become trained
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Willingness to take direction and coaching from experienced staff members in order to improve your skills and enhance the guest experience
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and fellow hosts at all times
• Ability to work a flexible schedule which will include evenings, weekends and holidays
• Sunday and Monday availability a must, additional availability preferred

Physical Requirements

• Successful completion of pre-employment background check
• In good health and capable of performing strenuous and/or heavy physical labor
• No history of allergy related to animals or plants, which might interfere with ability to work
• Ability to remain on feet for long periods of time, climb stairs, bend, stoop, twist and turn
• Physical strength, including the ability to lift up to 25 pounds
• Immunocompetence (possible exposure to infections and parasitic disease)

Benefits

• 24 Hours of Sick PTO annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile
• You can expect to have fun and be treated with respect the minute you start…and through to the end
• You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION
• And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together
• Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.