Newport Aquarium Event Services Host - Part Time

Major Duties and Responsibilities

• Perform and adhere to, Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest and event services operations.
• Responsible for all aspects of event operation, including but not limited to, set up/tear down of equipment, touch tank coverage/interpretation, Property Screening, and House and Grounds/Custodial duties as it pertains to the event.
• Maintain a positive attitude and appearance.
• Approach guests in a friendly manner to help and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Always keep safety as a number one priority while working at Newport Aquarium.
• Facilitate and assist with event set-up needs, including, but not limited to: setting tables, chairs and other décor to prepare for event start.
• Work with other hosts/departments of Newport Aquarium to ensure effective communication.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to properly notify and inform guests.
• Facilitate metal detection and bag check during guest entry.
• Must be self-motivated to work independently, as well as disciplined and reliable.
• Maintain appropriate guest and team member relations, ensuring guest and team satisfaction.
• Demonstrates strong customer service, interpersonal skills and attention to detail.
• Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members.
• Take directions from and work with the Sales Events teams, following all policies and procedures of the Newport Aquarium.
• Perform other duties as assigned by the Guest Service Management Team.

Qualifications

• Must have strong public speaking skills.
• Must be at least 18 years of age.
• Must read, write, and speak the English language (knowledge of other languages a plus).
• Ability to work a flexible schedule which may include weekends and holidays. Evening availability is required.
• Reliable transportation needed, bus service may not be available after some events complete: midnight or later.
• Knowledge of marine life a plus.

Physical and Medical Requirements

• Successful completion of pre-employment background check.
• No history of allergy related to animals or plants, which might interfere with ability to work.
• Physical strength, including the ability to lift up to 25 pounds.
• Physical strength, push or pull up to 50 pounds.