Newport Aquarium Photography Team Lead - Part Time

MAJOR DUTIES AND RESPONSIBILITIES

• Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 4 to 9 people (depending on the season).
• Responsible for the supervision of souvenir photography processes and hosts.
• Aid in developing and monitoring a highly motivated, positive, and productive team.
• Assist in evaluating and training all souvenir photography hosts.
• Implement new policies and procedures when needed.
• Maintain accurate recordkeeping involving hosts and daily events.
• Handle comments, concerns, and suggestions from hosts and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests.
• Work with other hosts and departments to ensure effective communication.
• Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations.
• Perform opening and/or closing duties.
• Ensure PCI compliance.
• Daily ensure that: Hosts are knowledgeable on location and the functions of position.
• Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
• Assist guests in capturing, selecting, and purchasing souvenir photos; successfully complete credit/debit transactions.
• Maintain proper break schedule for team members as prescribed in team member handbook.
• Perform other related duties or tasks as assigned.

QUALIFICATIONS

• Must be at least 18 years of age.
• Prior point of sale experience required.
• Prior photography experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus).
• Ability to think clearly, react quickly, and calmly to changes and/or emergency situations.
• Previous supervisory or lead experience preferred.
• Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.

REQUIREMENTS

• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop.
• Physical strength, including the ability to lift up to 25 pounds.

SKILLS

Preferred: Up-Selling, Intermediate Point of Sales, Intermediate Communication Skills

BEHAVIORS

Preferred: Leader, Enthusiastic, Flexibility, Ability to Make an Impact

BENEFITS

• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

COMPANY

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.