New York Store Operations Associate

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Maintaining customer relationships through regular communication and follow-up.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Maintaining physical properties by performing daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.).
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Ensuring the cleanliness and safety of the storage facility to meet company guidelines.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays and Sundays.
• The ability to lift up to 50 lbs.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Benefits

• Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
• Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

Pay

$19.00 - $21.00 per hour depending on experience plus bonus opportunities.

Schedule

Primarily daytime hours with store hours between 7:00 a.m. and 8:00 p.m.