New York Program Manager

Job DescriptionMusicians On Call (MOC) is a nonprofit organization that brings live and recorded music to the bedsides of patients, family members, and caregivers in healthcare environments. The Program Manager is a full-time, non-exempt position responsible for cultivating, growing and managing the essential components and operations of all MOC Bedside hospital partnerships within the New York metro area. This position will also work with the Senior Director of Programs and Team to continue to evolve and strengthen the technology-focused program delivery model of MOC. This position will report to the Sr. Program Manager and be based in New York City. The salary range is $55,000 – $70,000. Program Management ResponsibilitiesOversee program operations and hospital relationships in assigned markets — including recruiting and onboarding volunteers, organizing and maintaining program operation schedules and communication, and developing collaborative processes with hospital partners.Work with Program Team and Director of Programs to identify and cultivate program expansion opportunities in NYCServe as the liaison between volunteers and hospitals in assigned markets and maintain MOC values and company cultureIdentify new opportunities to increase impact and elevate program experience for hospitals and patients Manage and regularly update program, shift, volunteer and hospital records, and statistics through Salesforce and MOC’s program platformWork with the Sr. Program Manager to coordinate special visits and events as needed in assigned marketsSupport storytelling efforts that highlight community impact and volunteer contributionsSupport the development department by providing stats, volunteer and hospital testimonials, general program information, analysis for potential scaling or expansion of programs, and additional programmatic records as requested. Minimum QualificationsEducation: Bachelor’s degree or equivalent professional experienceExperience: 3+ years of nonprofit, music industry, healthcare or related field(s). Healthcare experience, knowledge of HIPAA and infection control policies are preferred. Skills: Excellent communication skills, both written and verbal — bilingual (Spanish/English) highly preferredDisciplined self-starter who can set and achieve goals with a passion for and interest in learning more about the nonprofit worldEnthusiasm for and familiarity with creating and building relationships with volunteers and/or external partners Demonstrates strong creative and problem-solving skillsAbility to prioritize projects, meet deadlines, manage several projects simultaneously and work well under pressureAbility and comfort with working onsite at hospitalsCRM / Tech: Proficiency with standard office productivity suites (Google Workspace, ClickUp) and the use of AI (Gemini, Claude). Salesforce experience is a plus.Travel & Location: Ability to travel within the NYC Metro area and to MOC’s headquarters, as needed The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. TO APPLY, PLEASE COMPLETE THIS FORM: https://form.jotform.com/262886201459161 We will only be reviewing applications and resumes submitted through the form. Please do not email your resume and cover letter to us.