New York - Associate Director, Client Development Applications

About the firm

Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. The firm operates across the U.S., U.K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand. Employees work with leading clients, disruptors, and fast-growth companies, helping them stay one step ahead and make critical decisions that shape their future. The firm provides a platform for professional progression, trusting people with real responsibility from the outset and building experience through hands-on work.

About the role

The Associate Director, Client Development Applications is responsible for the maintenance and continual improvement of the firm’s client development, marketing, and communications applications. This includes the firm’s CRM and marketing platform, website content management system, digital media tools, event management system, experience management system, and alumni network applications. The role ensures these applications meet the evolving needs of the firm’s client development, marketing, and communications functions, delivering best-in-class solutions and user experiences.

The Associate Director oversees a specialized applications team, contracted staff, and vendors, ensuring excellence in product management, service, and delivery. This role works closely with business stakeholders and power users in Client Development and serves as their primary business relationship manager within Information Services (IS).

This role is hybrid and must live within a commutable distance to the designated firm office with the ability to come into the office 3–4 days per week. Occasional travel is required, approximately 2–4 times per year, based on business needs.

Responsibilities

• Ensure the firm’s suite of client development applications continuously deliver business value by aligning stakeholders, prioritizing investments, and guiding the products’ evolution toward desired business outcomes.
• Lead a team of full-time staff, consultants, and vendors in product management, application lifecycle management, change management, incident management, and end user support.
• Validate solution designs and configurations presented by staff, consultants, and vendors to ensure they are best-in-class and compliant with all technology performance and security requirements.
• Ensure all application administration, maintenance, change management, support processes, and knowledge sharing are aligned with firm policies and protocols, and are prioritized in accordance with business needs and impact.
• Support budget planning and administration for applications in the portfolio, including procurement activities, vendor coordination, and contract renewals in coordination with the IS Procurement team and Director for Enterprise Applications.
• Contribute ideas for improvements to these processes and fully participate in change and transformation efforts, especially in advancing cross-functional collaboration and cohesion.
• Provide team members with professional goals, coaching, feedback, opportunities for training and development, and performance appraisals.

Requirements

• Bachelor’s degree required; specialization in computer science, information systems, or a relevant field preferred.
• 10+ years of experience in the technology industry or in a technology function focused on enterprise application management required.
• 7+ years of experience with Salesforce required.
• 5+ years of people manager experience required.
• Must live within a commutable distance to a local office and be willing to come into the office 3–4 days per week.
• Experience supporting other applications for business development / marketing technology preferred; SigParser or other relationship intelligence solutions, Twill or other Content Management Systems, and CVENT or other event management solutions preferred.
• Experience with analytics and reporting tools for business development and marketing applications preferred.
• Sales Cloud Consultant Certification or Salesforce Administrator Certification preferred.
• Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, leaders, and staff.
• Confident, goal-oriented approach to decision-making.
• Reliability and adaptability in a time-sensitive, client-service culture.
• Ability to learn new skills and embrace change as firm needs evolve.
• Ability to maintain composure and demonstrate good judgment.
• Strong organizational skills and attention to detail and work quality.
• Excellent oral and written communication skills.
• Ability to manage confidential information and sensitive situations with tact and discretion.

Benefits

Winston offers comprehensive benefits that provide a full spectrum of coverage and support for full-time employees and their families. Additional information about benefits and rewards is available from the firm.

Pay

• Illinois applicants: Target annual salary range $210,000–$240,000 based on a regular, full-time schedule. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.
• Washington, DC applicants: Target annual salary range $215,000–$245,000 based on a regular, full-time schedule. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.
• New York applicants: Target annual salary range $225,000–$255,000 based on a regular, full-time schedule. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.

The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data, and internal equity.