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New York Abortion Access Hub Navigator

Fund for Public Health in NYC · New York, NY · 1 wk ago
Management$50k/yrFull-time

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization dedicated to advancing the health and well-being of all New Yorkers. In partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives to advance community health throughout the city.

About The Role

The Bureau of Maternal, Infant and Reproductive Health is seeking a Hub Navigator for its Abortion Access Hub to provide referrals on where and how to obtain an abortion in New York State. Navigators will conduct brief interviews with callers and chatters to the Hub to assess their abortion needs, including type of abortion, preferred location, date/time availability, and insurance. They will also evaluate whether callers require additional funding or support (such as transportation, childcare, or housing) and provide warm handoffs to providers based on identified needs.

About the Program

After the Supreme Court eliminated federal protections for abortion in Dobbs v. Jackson Women’s Health Organization, the NYC Health Department launched programs to protect and promote abortion access, including the Abortion Access Hub, which opened on November 1, 2022. The Hub is the first centralized, municipally funded navigation and referral helpline for people seeking abortion information and care in New York City. The program is expanding its referral network to include abortion providers statewide.

Responsibilities

  • Respond to telephone calls and online chats from people requesting information or referrals to abortion services.
  • Conduct brief scripted interviews and needs assessments, including:
    • Determining abortion needs based on type, preferred location, date/time availability, and insurance.
    • Assessing whether callers require additional funding or support (e.g., transportation, childcare, housing).
  • Provide warm handoffs to providers based on identified needs.
  • Reinforce that abortion is safe, legal, and available in New York.
  • Connect callers and chatters to abortion care providers, navigators, financial assistance, and other resources using an approved list.
  • Communicate professionally and empathetically.
  • Collect and record information into the data system.
  • Follow approved scripts and protocols.
  • Maintain daily communication with supervisors as assigned.
  • Obtain telephone consent for warm handoffs to other service organizations.
  • Protect and maintain individuals’ privacy and confidentiality.
  • Perform other duties as assigned to support the department’s goals and mission.

Requirements

  • Health-related professional experience or public health training.
  • Ability to demonstrate a professional, positive attitude and work ethic.
  • Understanding of institutional and structural racism and bias and their impact on underserved communities.
  • Excellent interpersonal skills and ability to interact professionally with diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during crises.
  • Demonstrated commitment to supporting communities affected by systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice-involved persons).
  • Ability to show empathy and remain nonjudgmental toward distressed individuals.
  • Strong organizational, critical thinking, and sound judgment skills.
  • Experience navigating computer systems and complying with data integrity and security policies.
  • Ability to speak, read, and write English.
  • Strong preference for Spanish-speaking proficiency.
  • Candidates from highly impacted communities are strongly encouraged to apply.
  • Employment is contingent upon successful completion of a background check.

You must live in the New York City Tri-state area (NY, NJ, CT) to be considered for this position.

Schedule

  • Monday–Friday, 8:00 AM–4:00 PM.
  • Hybrid work modality: Monday and Wednesday (remote); Tuesday, Thursday, and Friday (in office).

Pay

$50,000 annually.

Benefits

  • Public Service Loan Forgiveness (PSLF) eligible employer.
  • Generous Paid Time Off (PTO) policy.
  • Medical, dental, and life insurance with low or no employee contribution.
  • Retirement savings plan with generous employer contribution.
  • Flexible spending medical and commuter benefits plan.
  • Meaningful work at an organization advancing health equity and social justice.

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