Patient Access Liaison - New York City

About the role

BridgeBio is looking for a Patient Access Liaison (PAL) in the New York City Region to engage with patients/care partners on access, affordability, and reimbursement processes for BridgeBio's portfolio of commercialized assets. The Patient Access Liaison will play a critical commercial role in support of Attruby, educating patients/care partners, building awareness of patient support programs, and executing new product launch activities.

The ideal candidate should be prepared to work in a fast-paced environment, collaborating with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Training, Pharmacovigilance, and Market Access. Exceptional judgment, business acumen, discretion, communication skills, empathy, and strong relationship-building skills are essential.

The ideal candidate would reside in a New York City borough. Reporting to the East Region Director of Patient Access Liaisons, this individual will engage with patients/care partners and cross-functional teams. 40-60% domestic travel is required, regionally and intermittently across the US.

Responsibilities

• Provide patients/care partner-facing access and affordability support for Attruby, working closely with the Market Access team, Commercial, Training, and Brand Marketing teams.
• Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders.
• Lead the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patients.
• Provide face-to-face or via phone, personalized issue resolution, including potential hurdles with access and affordability for patients/care partners.
• Direct access support between consented patients and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations).
• Coordinate with the hub partner on missing information follow-ups.
• Own the relationship between ForgingBridges, a support program offered to patients to access BridgeBio-approved medicines, and consented patients.
• Onboard and welcome new patients to the ForgingBridges support program.
• Manage patient status changes with ForgingBridges and follow up with patients/care partners, prescriber’s offices, and pharmacies.
• Ensure ForgingBridges support program business rules are followed.
• Control the workflow of information and communications with consented patients.
• Collaborate with the BridgeBio Patient Advocacy team on patient/care partner engagements and attend local, regional, and national advocacy meetings/events.
• Facilitate and present in-person education with patients/care partners as requested.
• Report key insights and findings in a compliant manner to Brand Marketing and other internal Commercial functions.
• Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with patients/care partners.
• Attend Commercial national sales meetings, conferences, and regional events as needed.
• Work on designated projects within the scope of services for Market Access/Patient Support Services as assigned and/or consistent with developmental plans and strengths.
• Provide strategic and tactical input for continuous improvement purposes.
• Develop tactical plans (e.g., educating, triaging, hub interactions) and execute against those plans in support of strategic access imperatives, such as key performance indicators or role metrics identified by Market Access/Patient Support Services leadership.
• Additional responsibilities may be assigned.

Requirements

• BA/BS degree is preferred.
• Minimum of 5-8 years of Biotech/Pharma experience. Patient services, Market Access, and hub experience preferred.
• Cardiology or Rare Disease experience are preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Demonstrate confidence in building rapport with patients/care partners.
• Strong foundation and experience working closely with patient support programs including copay, cost-sharing programs, affordability design, and hub models for medical and pharmacy benefit products.
• Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs.
• Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access.
• Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams.
• Previous PAL/FAM experience is a plus.
• Extremely detail-oriented to create and manage program documents.
• Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers.

Pay

The anticipated salary range for candidates for this role who will work in California is $200,000 - $235,000 USD. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, educational background, location of residence, and performance during the interview process.

Benefits

• Financial & Rewards
  • Market-leading compensation.
  • 401(k) with employer match.
  • Employee Stock Purchase Program (ESPP).
  • Pre-tax commuter benefits (transit and parking).
  • Referral bonus for hired candidates.
  • Subsidized lunch and parking on in-office days.
• Health & Well-Being
  • 100% employer-paid medical, dental, and vision premiums for you and your dependents.
  • Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA).
  • Fertility & family-forming benefits.
  • Expanded mental health support (therapy and coaching resources).
  • Hybrid work model with flexibility.
  • Flexible, “take-what-you-need” paid time off and company-paid holidays.
  • Comprehensive paid medical and parental leave to care for yourself and your family.
• Skill Development & Career Paths
  • Regular feedback, continuous education, and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching.
  • Career pathing through performance rewards, peer-to-peer recognition, and growth opportunities.