Maternal Health Navigator

About the role

The Maternal Health Navigator supports daily operations of the Healthy Start Buffalo maternal health program, providing administrative support, participant engagement, intake and enrollment navigation, data quality support, transportation navigation, and community outreach. The role works closely with Healthy Start staff, maternity clinical teams, and community partners to ensure smooth program operations, accurate documentation, and timely connection of families to services in alignment with HRSA requirements.

Responsibilities

• Support daily operations of the Healthy Start for Buffalo maternal health program, including administrative coordination
• Conduct participant intake, enrollment initiation, and follow-up for member referrals
• Assist with resource navigation, with a focus on scheduling transportation for member appointments
• Manage inbound and outbound participant communications related to scheduling, referrals, and engagement
• Coordinate with Healthy Start care coordination staff and maternity clinical teams to support appropriate triage and service connection
• Maintain accurate participant records and documentation across required systems (e.g., MEDENT and outreach tracking tools)
• Support data quality and compliance activities related to HRSA reporting and partner submissions
• Prepare and distribute program and educational materials as directed
• Participate in community outreach events, tabling, and partner engagement activities
• Attend meetings and provide administrative or documentation support as requested
• Conduct outreach to group-based education participants

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required. In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Qualifications

• Bachelor’s degree in Public Health, Human Services, Health Administration, Social Work, or a related field; or equivalent relevant experience
• Minimum of 3–5 years of experience in a healthcare, maternal health, or community-based program setting
• Experience with participant intake, enrollment, scheduling, referrals, or program coordination
• Strong interpersonal and communication skills, with the ability to engage participants and families respectfully and effectively
• Demonstrated organizational skills and attention to detail in a fast-paced environment
• Proficiency with Microsoft Office applications; experience with MEDENT or similar electronic health record systems preferred
• Familiarity with maternal and infant health services, community resources, and referral coordination
• Ability to maintain accurate documentation and support data quality requirements for grant-funded programs

Benefits

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.
• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time