New User Onboarding Specialist

About the role

Delivers onsite new-user training and onboarding support at each acquired location, ensuring incoming employees are equipped to use new systems, devices, and processes from day one. Reports to: Service Desk Lead / Project Lead

Responsibilities

• Deliver onsite new-user training sessions covering device usage, collaboration tools, and support processes
• Prepare and maintain up-to-date onboarding materials and quick-reference guides
• Support new-hire device setup and initial account activation alongside desktop/service desk teams
• Collect onboarding feedback to improve training materials for future integration waves
• Coordinate onboarding schedules with site leads and the Project Lead
• Provide first-line support during onboarding sessions and escalate as needed

Required Qualifications

• 2+ years experience in training delivery, onboarding, or end-user support
• Strong presentation and interpersonal communication skills
• Comfort with M365, collaboration tools, and standard corporate IT environments
• Ability to travel to acquired site locations as needed

Preferred Qualifications

• Experience creating training content and documentation
• Background in change management or organizational readiness