IT Support Specialist

Location: Corporate
Reports To: Director of Information Technology
Classification: Exempt

About the role

An IT Support Specialist will be highly motivated and experienced in supporting hundreds of end users and their devices. The role provides tools, knowledge, resources, and guidance to internal users across a leading‑edge enterprise office environment, including desktop/mobile hardware & software (Windows, iOS & Android), AV distribution, and networking. The specialist serves as a key contact for on‑site and remote support for system problems and inquiries from HQ, corporate office, and on‑site users, balancing reactive issue resolution with proactive project work to ensure stability and consistency of all technology platforms.

Responsibilities

• Maintain Microsoft 365 management and effectively assist in troubleshooting issues with end‑users.
• Assist in large IT projects.
• Help define technology & infrastructure strategy across the portfolio.
• Azure Active Directory management, including creating, editing, deleting users, and managing permissions.
• Install and manage print servers (drivers, sharing, add, remove, etc.).
• Manage web management software.
• Provision firewalls, routers, and switches.
• Install and maintain antivirus software.
• Windows 10/11 troubleshooting.
• Microsoft SharePoint administration.
• Effectively handle all tiers of networking.
• Monitor support services and update service request information.
• Provide onsite support as needed.
• Answer technical support calls.
• Collaborate with staff members and vendor support resources to resolve issues.
• Participate in ongoing training; prepare and present service reports.
• Provide active and effective listening to internal and external customers to remediate issues.

Requirements

• Education & Experience: 5+ years of related experience.
• Net+/A+ certification or equivalent experience.
• Experience in customer service or support center systems.
• Excellent working knowledge of computer systems, security, network, and phone systems.
• Preferred (not required) Additional Skills:
  • VLAN configuration.
  • VoIP – hosted solutions and local Asterisk‑based systems.
  • Scripting (Batch files, PowerShell, etc.).
• Knowledge & Skills:
  • Extensive technical system knowledge with proven experience on required software and platforms.
  • Strong communication skills—clear, concise written and verbal messaging.
  • Natural collaborator who promotes an inclusive work environment.
  • Integrity and sound judgment with high confidentiality.
  • Problem‑solving ability to proactively address work‑related issues.
  • Customer‑service orientation with a genuine service‑focused approach.
  • Project management capability to organize and complete projects.
  • Detail‑oriented with attention to minute details.
  • Technical knowledge of federal, state, and local employment law (basic).
  • Leadership and supervisory skills.
  • Flexible work style and adaptability to organizational needs.
  • Organizational skills to prioritize tasks and manage overlapping deadlines.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and data analysis techniques.

Schedule

Varying hours within standard business hours of Monday – Friday 8:30 am – 5:30 pm and Saturday 10:00 am – 5:00 pm CST, with additional flexibility for Sunday when properties are open.

Work Environment & Travel

The position is performed inside a climate‑controlled office space. Travel is required up to 30% of the time.