NEW SERVICE REPRESENTATIVE

Pay

$17.13 – $21.03 per hour (Pay Grade: F – Non‑Exempt)

Schedule

Monday – Friday, 8:00 a.m. – 5:00 p.m.

Responsibilities

• Work under the general supervision of the Engineering Support Supervisor.
• Perform technical, administrative, and clerical work in the billing and coordination of electric utility services.
• Supervise part‑time or temporary staff, as assigned.
• Process customer requests for electrical services, including construction estimates, meter spots, construction work orders, Field Service Order connects, and creation of new Location ID# and Customer ID# in the HTE AS400 system.
• Process payments for line construction estimates, Net Metering application fees, Electric Engineering invoices, Business Operations invoices, and Line Division invoices.
• Process reimbursements for Electric Engineering, Electric Administration, and Line Division.
• Evaluate and code financial account tracking during receipt processing (refundable, non‑refundable, miscellaneous revenue, utility deposit).
• Balance cash receipts batch and prepare daily receipts for Accounting following the Cash Handling Policy.
• Calculate revenues and projected bills for residential, commercial (General Services), and municipal general services.
• Procure address verifications, affidavits, and legal descriptions for new electric services within specific planning jurisdictions.
• Obtain service drop permission, load calculations, customer application forms, and commercial/residential irrevocable letters of credit.
• Coordinate customer data with work orders, permits, service connects, and provide follow‑up with customers.
• Enter and maintain records of service connect/disconnect, permits, and customer requests.
• Assist the public with interpretation of Rules and Regulations regarding electric service, refunds, deposits, and Meter and Service Guide requirements.
• Assist customers with interpretation of the Line Extension Agreement.
• Calculate electric commercial and residential deposits, refunds, and revenues for line construction work orders.
• Prepare estimate cover letters outlining stipulations for customers.
• Receive and process line extension deposits and new electric service connection deposits.
• Research public records requests, Notice to Creditors, and Bankruptcy Notices from the Legal Department.
• Interpret the Net Metering/Solar program to customers and contractors; initiate and process Net Metering/Solar applications and maintain a customer account spreadsheet.
• Assist in training new Service Representatives as required.
• Serve as backup for Work Order Specialist creating and processing estimates, work orders, and transformer checks.
• Maintain high‑degree customer contact (in‑person, telephone, electronic) and provide various clerical and technical functions for new service.
• Notarize necessary customer documents for work order processing.
• Digitize and maintain work order documents in FileBound.
• Prepare a variety of correspondence used within Business Operations and maintain Business Operations files.
• Process incoming New Service mail daily.
• Attend work consistently; attendance is an essential function of the position.
• Possibly operate a motor vehicle to assist in carrying out division and City business.

Qualifications

• High school diploma or equivalent (required).
• Minimum of four (4) years of office experience with increasing responsibility (required).
• Valid driver’s license with an acceptable driving record for the past three (3) years (required).
• Proficiency with fax, copier, 10‑key calculator, personal computers, and scanners.
• Ability to learn and become proficient with the HTE AS400 computer system (required).
• Typing speed of approximately 45 wpm with accuracy (required).
• Proficiency in Microsoft Word, Access, Excel, and FileBound software (required).
• Experience with billing, customer relations, and bookkeeping (preferred).
• Comprehensive knowledge of electric rates and charges to communicate to customers (preferred).
• Ability to understand legal descriptions, maps, and jurisdictional boundaries.
• Problem‑solving skills related to electric construction connects, Net Metering/Solar applications, and line construction work orders.
• Prior experience within an electric/public power entity (preferred).
• Ability to prioritize work, meet deadlines, and maintain effective work relationships with co‑workers, supervisors, City personnel, and the public.
• Subject to the City’s Drug and Alcohol Free Workplace Program and extensive background checks.

Tools and Equipment

• Telephone, fax machine, copy machine, 10‑key calculator, typewriter, scanner, credit card machine.
• Personal computers with email, Microsoft Word, Excel, Access, FileBound, Futura‑Project Tracker/Asset Tracker, Smartsheet.
• HTE AS400 computer system.

Physical Demands

The employee is frequently required to sit and talk or hear. Occasionally required to walk; use hands to handle objects, tools, or controls; and reach with hands and arms. Must occasionally lift and/or move up to 25 pounds. Vision requirements include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.