New Product Specialist

About the role

The New Product Specialist role drives sales and provides outstanding service by effectively matching Members with AAA's comprehensive product offerings.

Responsibilities

• Acts in a sales capacity; actively promotes cross sales referrals, sales and branch promotions.
• Engages with the customer to identify the most suitable product offerings.
• Actively approaches incoming customers.
• Acts as Subject Matter Expert in the branch for all new Product and Bundle Offerings.
• Effectively communicates AAA new products and value propositions with team members.
• Achieves monthly assigned sales goals.
• Consistently follows up on leads and unsold quotes by phone and email.
• Makes outbound calls for lead generation.
• Actively works with Branch Team Members to generate referrals.
• Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
• Overcomes obstacles that create barriers to Team Member or branch efforts.
• Identifies process improvement opportunities and proposes solutions.
• Acts as an agent for change while promoting AAA’s guiding principles and core values.
• Exhibits AAA guiding principles and core values.

Skills

• Natural closer who thrives in a sales‑driven environment.
• Proven experience in inside or outside sales, with the ability to upsell and close.
• Lead generation and proactive prospecting.
• Strong cold calling and follow‑up skills.
• Confident in negotiating and building Member and customer value.
• Demonstrates sales and service skills; able to effectively interact face‑to‑face with new, prospective and existing Members.
• Ability to multitask in response to requests, requirements and Member/Team Member expectations.
• Genuine passion for the sales discipline and for helping clients succeed.
• Good computer skills, proficient in both reading and basic arithmetic.
• Good written and verbal communication skills in person and over the phone.
• Ability to accept feedback and correct course as necessary.

Qualifications

• Minimum Requirements: High school diploma or GED; 1‑2 years of work experience with a preference for inside or outside sales.
• Preferred Requirements: Experience working with sales and service standards and goals; bonding and fingerprinting may be required; current & valid driver’s license with a clean driving history.

Benefits

• Medical, Dental, Vision, wellness program and more.
• Paid Holidays.
• Paid Time Off – Team Members accrue paid time off monthly; depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA values your contribution to providing exceptional service to members.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.

Pay

• Starting rates vary by region; ranges start from $25.80 up to $30.75 hourly.
• Role is subject to an incentive plan that includes commissions.
• Most employees can expect to earn between $0 and $15,000 in incentives annually, contingent on performance.
• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.