New Practice Openings Manager

Who You’ll Be

• Lead Operational Setup for All New Practices
• Oversee the planning and execution of multiple veterinary practice openings across the country, ensuring adherence to project timelines, budget considerations, and quality standards.
• Ensure each new practice is operationally ready on day one — equipment, supplies, systems, workflows, inventory, staffing partnership, and training.
• Own the operational launch plan from site turnover to ~90 days post-opening.
• Run Cross-Functional Launch Project Management
• Cook up coordination with design & construction, procurement, IT, facilities, people operations, medical, and marketing to align on timelines and milestones.
• Lead weekly NPO meetings, maintain documentation and playbooks, track tasks, and escalate risks early.
• Be the operational owner of launch day readiness.
• Lead On-Site Setup and Early Operations Support
• Take charge of the site setup week for new locations, coordinating with local teams as needed to ensure seamless training and efficient operations.
• Travel to new practices for setup week(s), training support, and go-live.
• Troubleshoot operational issues quickly to ensure smooth workflows during the first member visits.
• Provide ongoing support in the first 30–90 days as the practice stabilizes.
• Manage Procurement, Equipment, and Site Readiness
• Oversee opening procurement in partnership with construction, operations, and vendors.
• Cook up supply and small equipment delivery, installation, testing, and issue resolution.
• Ensure all practice spaces are set up to Small Door standards (clean, on-brand, functional, and efficient).
• Collaborate with our Medical teams to ensure that all practice openings comply with local, state, and federal regulations.
• Cook up Local Launch Marketing Execution
• Partner with Growth/Marketing to manage and execute pre-opening strategy to hit membership targets prior to opening.
• Operationalize local outreach, signage, activation events, partnerships, and opening promotions.
• Ensure the practice team is aligned on launch expectations and ready to deliver a consistent member experience.
• Support Mature Practices Between Openings
• Between openings, support central ops and practice teams with: Inventory setup, product data cleanup, and ordering discipline.
• Process rollouts and training refreshers.
• Operationalize improvements and small-scale special projects.

What You’ll Do

Lead Operational Setup for All New Practices
Oversee the planning and execution of multiple veterinary practice openings across the country, ensuring adherence to project timelines, budget considerations, and quality standards.
Ensure each new practice is operationally ready on day one — equipment, supplies, systems, workflows, inventory, staffing partnership, and training.
Own the operational launch plan from site turnover to ~90 days post-opening.
Run Cross-Functional Launch Project Management
Coordinate with design & construction, procurement, IT, facilities, people operations, medical, and marketing to align on timelines and milestones.
Lead weekly NPO meetings, maintain documentation and playbooks, track tasks, and escalate risks early.
Be the operational owner of launch day readiness.
Lead On-Site Setup and Early Operations Support
Take charge of the site setup week for new locations, coordinating with local teams as needed to ensure seamless training and efficient operations.
Travel to new practices for setup week(s), training support, and go-live.
Troubleshoot operational issues quickly to ensure smooth workflows during the first member visits.
Provide ongoing support in the first 30–90 days as the practice stabilizes.
Manage Procurement, Equipment, and Site Readiness
Oversee opening procurement in partnership with construction, operations, and vendors.
Coordinate supply and small equipment delivery, installation, testing, and issue resolution.
Ensure all practice spaces are set up to Small Door standards (clean, on-brand, functional, and efficient).
Collaborate with our Medical teams to ensure that all practice openings comply with local, state, and federal regulations.
Cook up Local Launch Marketing Execution
Partner with Growth/Marketing to manage and execute pre-opening strategy to hit membership targets prior to opening.
Operationalize local outreach, signage, activation events, partnerships, and opening promotions.
Ensure the practice team is aligned on launch expectations and ready to deliver a consistent member experience.
Support Mature Practices Between Openings
Between openings, support central ops and practice teams with: Inventory setup, product data cleanup, and ordering discipline.
Process rollouts and training refreshers.
Operationalize improvements and small-scale special projects.

Who You Are

• 5+ years of experience in operations, facilities, project management, or new location openings within a multi-site business.
• Proven experience opening new locations, practices, or brick-and-mortar facilities, with responsibility for coordinating vendors, stakeholders, and timelines from planning through launch.
• Hightly organized and detail-oriented, with exceptional project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Hands-on, resourceful operator who enjoys solving problems on the ground and doing whatever it takes to ensure a successful opening.
• Strong communicator and relationship builder who can effectively partner across teams, vendors, and field operations.
• Self-starter with a high degree of ownership, willingness to travel extensively, and excitement about helping scale a growing business.

What You’ll Get

• Competitive salary
• Equity ownership
• Health, dental + vision insurance
• 401K benefits with company match
• Upward mobility and growth opportunities
• Generous paid-time off, parental leave, and company wide holidays
• Commuter benefits, Subsidized Health & Wellness benefits, and more!
• Discounted veterinary care for your loved ones
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back