New Patient Scheduler - Appointment Setter

Key Responsibilities

• Contact prospective patients via phone, text, and email who have requested information
• Communicate effectively by actively listening, acknowledging information or feedback received, and demonstrating clear understanding of appropriate responses and actions
• Demonstrate persistence and follow-through in outbound communication
• Verify and confirm patient contact information
• Transfer prospective patients to a New Patient Scheduler or schedule a callback when appropriate
• Educate prospective patients on available services, appointment types, and associated costs
• Maintain accurate documentation within the CRM system
• Communicate regularly with the Lead New Patient Scheduler and escalate concerns as needed
• Maintain patient confidentiality and adhere to all professional, ethical, and regulatory standards
• Contribute to a supportive, patient-centered environment

Qualifications

• Strong phone presence with excellent listening and communication skills
• Demonstrated persistence, follow-through, and attention to detail
• Compassionate, patient-focused demeanor with the ability to support individuals who may be ill or distressed
• Highly organized, dependable, and able to multitask in a high-volume environment
• Able to manage emotionally sensitive conversations with professionalism

Education and/or Experience

• High school diploma or GED required
• Minimum of 2 years of phone-based experience
• Typing speed of at least 40 WPM with intermediate computer proficiency

Language Skills

• Must speak, read, write, and type English fluently
• Superior verbal and written communication skills required

Physical Demands of Position

• Ability to sit, type, and speak on the phone for extended periods (up to 8 hours)
• Ability to climb stairs and move between buildings on campus
• Ability to work in a shared office environment