Patient Appointment Scheduler

About the role

We are seeking a Patient Appointment Scheduler to join our team at Florida Digestive Health Specialists (FDHS). Founded in 2011, FDHS is the state's largest single-specialty, physician-owned gastroenterology practice. Our mission is to provide the highest quality digestive health services while fostering advanced research to improve patient outcomes.

Responsibilities

• Greet patients and schedule patient appointments efficiently, considering physician availability and patient preferences
• Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy
• Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
• Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Verify patient insurance coverage and communicate any relevant information to patients’ chart
• Work closely with medical and administrative staff to ensure smooth patient flow and resolve scheduling conflicts effectively
• Process referrals as ordered by providers, including obtaining necessary authorizations and ensuring timely follow-up
• Address patient concerns and complaints promptly and escalate complex issues to the appropriate personnel when necessary
• Maintain operations by following policies and procedures, reporting needed changes
• Auxiliary administrative tasks as assigned by management
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• Additional certification in medical office administration or related field is a plus
• Proven experience in a healthcare setting, preferably in appointment scheduling or customer service role
• Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
• Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
• Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism
• Proficiency in using scheduling software and electronic medical records (EMR) systems
• Meticulous attention to detail to ensure accuracy in patient records and scheduling
• Ability to collaborate effectively with colleagues and contribute to a positive work environment
• Willingness to adapt to changing priorities and work schedules as needed

Physical Demands

• The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal
• The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs
• The employee should be able to lift and move up to 25 lbs
• The work environment is typically quiet to moderate with standard office noise levels
• While performing the duties of this job, the employee may occasionally be exposed to sounds such as ringing phones, office equipment, and conversations among colleagues