New Patient Coordinator/ ENT Concord Practice

Responsibilities

• Greets and services all new patient calls seeking a provider and establishing care in the practice.
• Interviews and screens new patients for convenient CHMG practice location and timely access based on medical needs.
• Preloads and coordinates medical records in the patient’s new chart, including serving as a liaison with HIMS to assure that the provider has accurate medical information.
• Works independently to foster critical thinking, superior customer service skills and provide a warm welcome to all new patient inquiries and requests.
• Congnrols multiple aspects of scheduling the appointment with the appropriate provider and supports a culture of “yes” to promote a patient centered medical home.

Requirements

• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.
• Minimum of 6 months as a CHMG Patient Care Coordinator or Medical Assistant in a CHMG practice.
• Computer proficiency in EMR, Registrations software, Microsoft Office and other practice-based applications.
• Strong customer service skills: Ability to problem solve; Solid oral and written communication skills; Strong organizational skill set.

Qualifications

• High School degree or General Educational Development equivalency required.
• Passes annual registration competency exam.

Skills

• Excellent customer service knowledge and skills.
• Patient care coordination performance.
• Advanced knowledge of CHMG operating systems.
• Basic understanding of services offered.

Benefits

• Equal employment opportunity.
• No certification, registration or licensure required.

Pay

Salary range: $XX - $YY per hour.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.