New Patient Care Coordinator Position (Tribeca Physical Therapy)

Requirements

• 3–5 years of front-desk experience required
• Healthcare insurance, billing, and collections experience preferred
• Strong sales and objection-handling skills, including converting inquiries into evaluations and following up with prospective patients
• Able to thrive in a premium outpatient setting, delivering exceptional hospitality while multitasking effectively, anticipating patient needs, and solving problems quickly
• Flexibility and reliability, including the ability to adapt to changing priorities and occasionally cover shifts when a teammate is unexpectedly unavailable

Responsibilities

• Manage front-desk operations, including computer work, phones, reports, statistics tracking, and scorecards
• Contact incoming leads from online sources and Facebook ads
• Schedule new-patient evaluations and follow up with prospective patients
• Welcome patients and prospective patients with a warm, VIP-level experience
• Check in new and existing patients; collect and review required paperwork
• Verify insurance benefits and obtain authorizations
• Collect patient payments and manage check-in/check-out procedures
• Schedule follow-up visits appropriately
• Help create an organized, positive, and enjoyable patient experience

Position Details

In person: 225 Broadway, 27th Floor, New York, NY
Monday–Friday, 8:00 AM–1:00 PM
Enjoy a beautiful Tribeca view while working with an exceptional team
This Role Is Ideal for Someone Who Is Growth-oriented — celebrates wins, welcomes feedback, and learns from challenges
Professional and dependable — consistently punctual, accountable, and prepared
People-oriented — genuinely enjoys connecting with patients and collaborating with a team
Adaptable and flexible — remains composed and effective as priorities shift throughout the day

Benefits & Perks for Full-Time Team Members

• Accrued paid sick leave
• Paid time off and holiday pay (f/t only)
• Health, dental, and other insurance options (f/t only)
• 401(k) plan
• Continuing education reimbursement (f/t only)
• Mentorship and sales-training workshops
• Advancement opportunities (f/t only)
• Complimentary use of the fitness center