New Mexico Housing Program Specialist - Albuquerque, NM

About the role

The Housing Program Specialist connects members with appropriate housing resources by gathering information, researching available programs, and maintaining up-to-date resource files. The specialist ensures accurate communication with members assisting with housing-related needs. They build targeted resource lists, collaborate with community organizations, and stay informed about housing policies and funding changes.

Responsibilities

• Gather detailed information about the member, including their location and unique needs.
• Research available housing programs and resources in the member's area and match them to appropriate programs they are eligible for based on the collected information.
• Report weekly on referrals worked and consult with colleagues about complex situations.
• Attend rounds to provide housing resources as needed.
• Provide a curated list of housing resources to members, their Care Coordinators, and other support staff or community members assisting with housing searches.
• Update and maintain current housing resource files, ensuring all links, phone numbers, staff contacts, and service descriptions are accurate and current.
• Build specific resource lists as concerns or trends arise, such as creating targeted resource files to address the needs of specific populations, like older adults experiencing houselessness.
• Attend community events, meetings, and functions to collect additional resources and information about potential changes to relevant programs.

Requirements

• 2+ years' experience in housing or care management.
• A positive, recovery-oriented attitude that conveys hope and maintains empathy.
• Knowledge of housing resources, programs, and services, including eligibility criteria and application processes.
• Familiarity with federal, state, and local housing policies, funding, and procedures.
• Experience working with Medicaid populations, including individuals experiencing houselessness, older adults, or those with disabilities.
• Strong research and organizational skills to identify, maintain, and update resource databases.
• Ability to build and maintain relationships with community organizations, agencies, and service providers.
• Excellent communication skills, both written and verbal, to effectively collaborate with members, Care Coordinators, and support teams.
• Problem-solving skills to address unique housing challenges and identify appropriate resources.
• Proficiency in using technology and the Microsoft Office Suite, including database management, spreadsheets, and communication tools.
• Ability to attend and participate in community events, meetings, and functions as a representative of the organization.
• Sensitivity to diverse cultural and socioeconomic backgrounds, with a commitment to equitable service delivery.
• Strong time management skills and the ability to handle multiple priorities in a fast-paced environment.
• Experience in reporting and documentation, including maintaining detailed electronic health records and resource files.
• Flexibility to adapt to evolving community needs and organizational priorities.
• Own a reliable vehicle for regular community-based travel.

Qualifications

• GED or High School Diploma.
• Associate or Bachelor's Degree.

Skills

• Strong organizational and research skills.
• Excellent communication skills.
• Problem-solving skills.
• Proficiency in technology and Microsoft Office Suite.
• Community engagement and relationship-building skills.

Benefits

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Pay

Salary Range: $45,000-$60,000

Schedule

Remote Position Working Within the State of New Mexico