New Jersey - Customer Service Representative - Data Entry

Schedule

10am‑6pm Monday‑Friday

Pay

$17/hr

Key Responsibilities

• Add new patients into the system.
• Attach faxes and electronic prescriptions to patient profile.
• Data entry of prescriptions.
• Communicate with physicians and patients regarding accounts.
• Monitor emails and web forms and triage to appropriate channels.
• Ensure accurate and timely dispensing and shipping of all related prescriptions.
• Track and follow up on orders.
• Create fax to request medication.
• Monitor multiple queues.
• Validate and add prescribers.
• Contact patients or prescribers to verify information allowed by regulations.
• Payment collection.
• Other duties assigned by leadership.

Basic Qualifications

• High school diploma or general education degree (GED).
• Computer literacy, including Windows, Office 365 Suites, and Microsoft Teams.
• National certification through PTCB or ExCPT/NHA is preferred and may be required within 90 days of hire.
• CareFirst Specialty Pharmacy can provide an approved technician training program to assist eligible candidates.
• Strong attention to detail and commitment to accuracy.
• Strong communication and organizational skills.
• PTCB or ExCPT/NHA national certification – preferred.
• Knowledge of USP and USP standards – preferred.
• Experience with PK Software, PrimeRx, or other pharmacy management systems – preferred.

Working Conditions

• Ability to sit, stand, walk, bend, and reach for extended periods.
• Ability to lift and move up to 30 pounds.
• Ability to perform repetitive tasks requiring manual dexterity and attention to detail.
• Ability to wear required PPE including gloves, gowns, masks, respirators, eye protection, hair covers, beard covers, and shoe covers as necessary.
• Ability to work in laboratory and pharmacy environments involving both hazardous and non‑hazardous compounds.
• Employees may be exposed to pharmaceutical ingredients, hazardous drugs, cleaning agents, and other materials associated with compounding activities.
• The noise level is generally moderate.