New Jersey - Customer Service Representative - Call Center

Responsibilities

• Answer customer calls to process prescription orders.
• Handle inquiries about billing, order status, delivery, and other information.
• Provide product information, product literature, and customer ordering status.
• Call patients for monthly refills or classification on orders, IE address or birth date.
• Receive and process prescriptions via fax, mail, and ERX.
• Verify and/or update the accuracy of patient information.
• Ensures security of Protected Health Information as per HIPPA requirements.
• Process payment: credit card; when appropriate.
• Understand different State's regulatory requirements.
• Create and refill requests via fax or ERX.
• May serve as a role model for the purpose of training new personnel.
• Maintain clear and orderly workstation. Ensures security of Protected Health Information as per HIPAA requirements.
• Support pharmacy operations and perform additional duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Computer literacy, including but not limited to, Windows, Office 365 Suites, and Microsoft Teams.
• National certification through PTCB or ExCPT/NHA is preferred and may be required within 90 days of hire.
• CareFirst Specialty Pharmacy can provide an approved technician training program to assist eligible candidates.
• Strong attention to detail and commitment to accuracy.
• Strong communication and organizational skills.
• PTCB or ExCPT/NHA national certification - preferred.
• Knowledge of USP and USP standards - preferred.
• Experience with PK Software, PrimeRx, or other pharmacy management systems - preferred.
• Ability to sit, stand, walk, bend, and reach for extended periods.
• Ability to lift and move up to 30 pounds.
• Ability to perform repetitive tasks requiring manual dexterity and attention to detail.
• Ability to wear required PPE including gloves, gowns, masks, respirators, eye protection, hair covers, beard covers, and shoe covers as necessary.
• Ability to work in laboratory and pharmacy environments involving both hazardous and non-hazardous compounds.
• Employees may be exposed to pharmaceutical ingredients, hazardous drugs, cleaning agents, and other materials associated with compounding activities.
• The noise level is generally moderate.

Pay

$17/hr

Schedule

10am-6pm Monday-Friday