New Grad — Customer Success and Onboarding Manager

About the role

The Customer Success / Onboarding Manager at Wonderly is responsible for ensuring that each customer successfully launches and achieves real results from using Wonderly. This role focuses on one primary outcome: ensuring that the system works for each customer.

Responsibilities

• Own the onboarding and early success of each customer
• Launch and monitor ads, website, and funnel performance
• Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)
• Identify where performance is breaking and take action
• Work directly with customers to ensure they are following through on leads and processes
• Coordinate with internal teams to resolve product gaps or issues
• Continuously improve how Wonderly performs across customers

Requirements

• Strong problem-solving ability
• The ability to reason through systems (not just follow playbooks)
• Comfort operating in ambiguity
• High ownership — you are responsible for outcomes, not just activity
• The ability to handle multiple moving pieces simultaneously

What This Role Actually Requires

• Form a hypothesis about what is wrong
• Test a fix
• Evaluate the result
• Adjust quickly

What We're Looking For

• 0–2 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
• New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts
• Strong analytical and problem-solving skills
• The ability to manage multiple priorities at once
• Clear and direct communication
• High ownership and accountability
• Experience with marketing, ads, or customer operations is helpful but not required

Compensation & Eligibility

• Location: North America & Canada (remote)
• Base Salary: $80,000 - $120,000
• Equity in Wonderly

Final Note

This role is one of the most important pieces of Wonderly's growth and success. It requires pushing yourself to operate at an extremely high level every day and being responsible for real customer outcomes. If you're looking for a challenging and impactful role, this is the right opportunity for you.