Customer Onboarding Manager

Smartly · New York, NY · Yesterday

Manufacturing$75k–$100k/yrFull-time

About the role

The Customer Onboarding Manager plays a crucial role in assisting newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. They work closely with Sales and Customer Success teams to deliver tailored onboarding plans and solutions.

Responsibilities

Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
Train clients on all key aspects of Smartly’s platform.
Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
Organize and manage the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.

Requirements

3-5 years digital experience, ideally with exposure to both paid social (Meta) and programmatic media buying.
A strong understanding of digital advertising platforms and tools.
Experience working with Google Sheets, utilizing its features and functions effectively.
Proficiency in creating visually appealing and impactful presentations using Google Slides.
Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
Detail-oriented and highly organized, with strong project management skills.
A problem-solving mindset and ability to navigate complex situations.
A self-motivated and proactive attitude, with the ability to work independently and prioritize tasks.
The ability to thrive in a fast-paced and collaborative team environment.

Qualifications

Bachelor's degree in a relevant field or equivalent practical experience.

Skills

Strong understanding of digital advertising platforms and tools.
Experience working with Google Sheets, utilizing its features and functions effectively.
Proficiency in creating visually appealing and impactful presentations using Google Slides.
Excellent communication and interpersonal skills.
Detail-oriented and highly organized.
Problem-solving mindset and ability to navigate complex situations.
Self-motivated and proactive.
Ability to thrive in a fast-paced and collaborative team environment.

Benefits

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days.
Generous healthcare packages & mental health benefits.
401K plus matching & equity grants for all new Smartlies.
Wellness benefit & learning reimbursement opportunities.
Volunteer time off days & company donation matching opportunities.
And so much more...

Pay

The base pay range for this position is $75,000 - $100,000 per year, plus an annual performance bonus. Final salary is determined based on background, expertise, and experience.

Schedule

Not specified.